Corporate English training isn’t just about your ESL employees (who speak English as a Second Language). Of course, they are a large part of the focus (as they are the ones taking the course!) but that’s only half of the story. In all reality, other driving motivations for a hospital should include improvements to patient care and meeting compliance standards. Because lacking professional English language skills doesn’t just cause temporary frustrations. Especially when patients are admitted with life threatening physical traumas or ailments, such miscommunications can lead to permanent damage. Both with your patient, and the overall public reputation of your hospital.
Why is corporate English training essential for your hospital?
1. Fewer errors = fewer malpractice lawsuits
In the United States, people are admitted to hospitals and emergency rooms either for serious conditions, or those that can become serious instantaneously. And the fact remains that clear communication reduces mistakes. Patients understand instructions better, and fill out forms correctly. Which means your hospital staff can understand and follow protocol quicker. And since medical Spanish for healthcare workers can be customized to roles, departments or tasks- you are lowering the risk of legal disputes due to poor communication.
2. Improving safety and compliance
Regulatory bodies (like the Department of Public Health and the Joint Commission for example) include patient communication in their quality care standards. In other words, hospitals struggling with language barriers at work risk falling short of those standards. Resulting in citations, conditional accreditation or loss of accreditation status for your hospital.
3. Enhancing public image
Patients talk… online and in person. If your patients feel misunderstood before undergoing a medical procedure at your hospital due to language barriers, that impacts your credibility. Even more, it erodes trust between patients and your healthcare facility. Because each miscommunication, incorrect treatment or diagnosis increases liability. Corporate language training can even involve dual language training, teaching English and Spanish speaking staff respectively.
How can hospitals customize our curriculum?
Customized language training for medical staff can be tailored to fit your exact needs. Whether it’s for your admin team, or your insurance and billing department - we provide solutions. In fact, our approach to learning English online is so different from most of what is out there that you will be hard-pressed to find a competitor that compares to our quality. That’s because every customized ESL curriculum we provide is different. As a result, the lessons are curated to your team’s abilities, and what you need them to accomplish in their specific roles. Here’s a few examples:
For ESL hospital admin teams:
- Explaining consent forms
- Professional phone etiquette
- Collecting accurate information
- Discharging patients with clear aftercare instructions
- Emergency situation preparedness
Online ESL for medical insurance and billing communication:
- Itemized billing conversations
- Explaining benefit coverage
- Co-pay, deductible and patient responsibility conversations
Our interactive and engaging In-Person and Online Corporate Language Training provides English Classes for Companies online and on-site with live highly qualified native-speaking language instructors. We offer Real-Time Private and Group Corporate English Language Training. Get a Free Quote for your Industry Specific Onsite or Online Corporate English Training for employees.
