Tailored language training for call center employees is built for real businesses and designed for real employees. What is it about our approach that makes it "tailored"? Well, just about everything. Since 1993, Language Connections has been providing truly customized B2B corporate English training solutions for companies hiring ESL employees (who speak English as a Second Language). Why does this matter? Because everyone has different strengths and weaknesses...just like your business. Why then, would your specific and/or individual communication issues can be solved with a generic language training program? Here's how our tailored corporate language training approach can help your ESL staff, and your business thrive...
"What is the strategic advantage of tailored language training?"
In the simplest way possible: everything is better with corporate English training. Seriously! If you are only focused on improving language fluency for your ESL workers it truly doesn't matter which training provider you choose. However, if you want to diagnose and treat your actual workplace communication issues then you can actually expect to resolve your issues quicker with our comprehensive ESL approach.
| Language Connections | Generic courses |
| Industry specific workplace language training includes essential vocabulary & terminology that is critical for successful business operations | Improves general fluency |
| Job specific language skills for customer service English conversations specifically tailored for your business like: customer service de-escalating, call scripting, using workplace compliance language appropriately etc | Common conversation practice |
| Business English training is face-to-face with LIVE instructors. Who provide individual language coaching for ESL staff through professional skills development strategies like accent modification | Taught with pre-recorded videos, or uses A.I |
| Comes with a language support plan that is tailored to diagnose communication issues. Detailed treatment plan is designed specifically for your workplace and your people, while remaining focused on your business objectives | One-size-fits-all curriculum, regardless of your individual needs |
"What does corporate language training for my ESL staff actually look like?"
All of your call center employees - even your bilingual staff- benefit from a customized corporate English training program. Because KPIs don't change for every team member. Here's an example of how we deliver a tailored language training course for a customer service or call center employees:
- Week 1 (Discovery + call analysis): With stakeholders and supervisors
- Week 2 (Call structure): With ESL associates to emphasize tone & accuracy in call opening strategies
- Week 3 (Active listening): Instructing and clarifying language, complaint handling and de-escalation scripting
- Week 4 (Industry or task vocabulary): Involves task or job specific terminology or operating procedures and compliance language
- Week 5 (Intelligibility): Incorporates accent modification coaching for associates struggling with certain vowel sounds or problem words
- Week 6 (Call analysis): Call analysis as a group along with appropriate corrective coaching
- Week 7 (Final assessment): KPI alignment and action plan along with progress assessment
Please keep in mind that this is an example of tailored language training, that seamlessly moves on through modules. Because we intentionally keep our group sizes small and private to your company. The purpose for structuring our courses this way is to ensure that concepts and pacing are appropriate for your actual learners. In all reality, if your ESL staff is struggling to grasp any module in particular, we would devote more class time to that issue or subject. Thus ensuring that your call center employees comprehend material before moving on.
DO YOU NEED MORE INFORMATION? NO PROBLEM!
- Client testimonial: hear what a former client had to say about our Business English training services.
- Course duration: there is no simple answer but all English courses for companies follow a general formula.
- Tracking progress: learn how we assess employee ESL progression in our courses.
- Accessing public grant funding: did you know that there is publicly available grant funds that can finance your workforce language training program?
Our interactive and engaging In-Person and Online Corporate Language Training provides English Classes for Companies online and on-site with live highly qualified native-speaking language instructors. We offer Real-Time Private and Group Corporate English Language Training. Get a Free Quote for your Industry Specific Onsite or Online Corporate English Training for employees.
