Customized English training is available for most major industries. Specifically talking about the hospitality industry, language training can be so beneficial for employees and corporations alike. For example, English courses for employees provide lifelong transferrable skills. For the employer, corporate English courses can improve communication, the overall working environment and productivity. Whether you own or manage a hotel, casino, or a transportation business- there are always things we can do to improve communication.
Especially for the hospitality industry, that sees travelers from all corners of the world, communication is essential. You want to make sure your employees communicate with each other and your customers. You need to trust that they can thrive in any situation that presents itself. Working in the hospitality industry often means private events, coordinating tourist activities, and sharing information with guests in a meaningful way. And especially in this line of work, every new day is different than the one before. So you and your leadership team need to trust that your employees can communicate in any situation.
When we say our online English classes are fully customizable we mean it. Maybe you have several employees who need to need to improve their pronunciation but you want the majority to improve their vocabulary for their reception desk positions. We are able to work with you to devise a corporate English language course that meets your specific business objectives in a realistic way for your employees to learn. English courses for companies can even focus on industry specific vocabulary! Here's some examples...
Customized English training & vocabulary examples for the hospitality industry
1. Safety first vocabulary
Nobody wants an accident... but are you confident your employees have the vocabulary to communicate with guests in the event of an emergency? We can help! Customized English training for hospitality workers can expand safety vocabulary by incorporating:
First aid
CPR: chest compressions, defibrilator etc
Emergency responsiveness trainings
Communicating to guests in the event of an emergency and more
2. Vocabulary that builds rapport
Customized English training for the hospitality industry can highlight vocabulary that builds rapport. Your business runs on reviews, and to get good reviews you need guests to leave with a lasting impression. Especially for your front desk receptionists, and those who answer the phones, rapport is very important. Here's some examples of rapport building vocabulary:
Personal pronouns - focusing on "I, We, Us" statements that take ownership and creates intimacy
Positive scripting - improving vocabulary to incorporate positive vocabulary and phrasing. Highlighting phrasing such as "What I can do for you is...." rather than "I can't do that for you."
3. Customer service phrases
Employees who speak ESL (English as a Second Language) usually have a harder time understanding customer service phrases. Having the ability to provide information, and doing so in a friendly manner can be challenging especially if it's something the customer doesn't want to hear. By customizing our online English classes for hospitality workers, they are able to expand their vocabulary and make guests happy by understanding phrases like:
"Happy to help!"
"I would love to help"
"Help me understand"
Our highly engaging In-Person English Training for employees and interactive Corporate English classes online with live native-speaking teachers are easy to access from wherever you are. We offer Real-Time Private and Group Corporate English Training. Get a Free Quote for your Industry Specific Onsite or Online English Classes for Companies.
For more information contact our Language Training Department:
Phone: (617) 731-3700
Email: training@languageconnections.com
