English training for businesses - especially those in the automotive industry - is critical. Not only to improve workplace communication, but to improve customer satisfaction. For companies that employ ESL workers (who speak English as a Second Language) the benefits go far beyond standard grammar drills... that aren't even relevant to your needs. Because let's face it: those other courses that teach English as a Second Language, don't know why your employees need it. To them you are just another client, that will receive the exact same curriculum. And while those courses might be cheaper, they are also a waste: of time, money and energy.
The Practical Benefits of English Training For Businesses:
1. Improved customer service
Industry specific English training improves customer service in almost every aspect of your day-to-day operation. How many times have you lost business, because a mechanic cannot explain diagnostic details? Even one lost sale on a high-value vehicle or service package, can cost thousands in lost revenue. Automotive English training directly addresses this very problem, with our custom corporate language training curriculum. Reducing errors starts by teaching industry vocabulary terms, and phraseology like:
- Diagnostic trouble codes
- OEM numbers
- Warranty claim processing
- Multipoint inspection
2. Increased safety at work
Each time a service bay is loaded with a new vehicle, is a new opportunity for an injury. Speaking of which - when was the last time an employee- or customer- got hurt due to a preventable accident? It doesn't matter if they are ESL employees or native English speakers, each accident equates to tens of thousands of dollars lost to repairs, fines and even lawsuits... all of which cost a whole lot more than our training! Workplace language training can teach:
- Proper machinery training in English
- OSHA safety compliance trainings in English
- Safety protocol for tools without ambiguity
- Communicating worksite hazardous material
3. Better performance
All of our employee English classes for businesses are 100% LIVE through video chat webinar sessions. Meaning that your ESL workers get the best online instruction available. Feedback and correction are delivered in the moment. What is more, our virtual instructor-led English classes provide real-world scenarios to practice everything like:
- Explaining repair estimates
- Confirming parts orders
- Walking customers through a recall
- Communicating delays or updates in service details
Can English training really help automotive businesses?
Yes! In fact, we can even provide a customized language support plan for any industry! When you invest in business English training the payoff can be seen throughout your operation. Our live, instructor led classes allows your learners to practice in real-time. And they are only going to be learning what you decide is the most relevant, as you and your leaders make the necessary adjustments to the curriculum. All the while receiving updates on language proficiency improvements, as we set and track milestone achievements. Within mere weeks, employers typically start seeing:
- Faster service bays: because exchanges are easier when mechanics, technicians and service advisors communicate clearly.
- Improved customer service: when you customers feel understood, they are more likely to leave positive reviews, give you their returning business and refer friends to your business.
- Stronger safety compliance: workplace safety and compliance trainings ensures that employees follow OEM torque specs, adhere to service procedures and check inspection checklists accurately. Which avoids mistakes, accidents and reduces rework stats.
- Lower employee turnover: offering ESL training for employees shows that you are investing back into your people. English training for businesses proves that you are more likely to retain skilled technicians and attract new talent.
Our interactive and engaging In-Person and Online Corporate Language Training provides English Classes for Companies online and on-site with live highly qualified native-speaking language instructors. We offer Real-Time Private and Group Corporate English Language Training. Get a Free Quote for your Industry Specific Onsite or Online Corporate English Training for employees.
