English Language Training For Service Industry ESL Employees

English language training helps service industry ESL employees in these essential ways:

English Language Training, Service Industry, ESL Employees, english language

English language training for the service industry is specifically designed to help your ESL employees (who speak English as a Second Language) thrive. With over 20 years of improving English language skills, our trainings have helped countless employees deliver outstanding customer service. And in turn, helps their employers achieve competitive success.

1. Customized trainings:

The English language is one of the hardest to learn. The journey to learn English is long and doesn't happen overnight. Our employee English training provides a truly customized experience. Meaning, our curriculum is in your hands. Most other language training providers only offer a standardized experience. With us, we won't spend valuable time teaching things you don't want- or need us to. Regardless of whether you operate a restaurant, hotel, retail store or anything in-between, our trainings are going to be relevant and applicable.

We take the time to meet with your business leaders and decision makers, and get to the root of the language barriers at your company. Working with them, and evaluate where your workplace ESL employees currently are at their understanding of English communication. We develop an English class for companies based on your objectives, and deliver realistic and achievable results in a timely manner. Throughout our course, your ESL associates will practice workplace conversation through interactive role-plays, and specific terminology. Because your language support plan should be tailored to the real people you hire, who do real jobs.

2. Professional skills enhancements:

Enhancing professional skills for ESL workers can be highlighted in our customized English programs. For the service industry, your employees learn foundational vocabulary and concepts that apply to their actual jobs. Building professional skills into your customized English language training program can look like:

3. Safety trainings:

Corporate English language course, English Language Training, Service Industry, ESL Employees, english language

The last thing anyone wants is an accident. Regardless of whether you work for a cruise liner, a restaurant, or hotel - anything can happen. On average, tourism industry pillars such as these attract a more international customer than companies in any other industry. Can your workers communicate essential information to guests or responders? Investing in your employees' with language training can prepare for emergencies. Because the last thing you want is a misunderstanding that causes more confusion. Some examples include:

  • understanding evacuation routes & procedure
  • "rescue" terminology such as: compressions, defibrillator, epi-pen, vital signs etc
  • talking to first responders or family members and explaining what happened
  • "That way is blocked, so you have to take a detour"

4. Essential terminology:

Many restaurants and hotels require employees to handle transactions or resolving customer concerns. Our English courses for companies improves the entire customer service experience. Firstly, by equipping employees with essential terminology and secondly, how to handle the resulting conversation. Relevant examples can include:

  • "How can I assist you today?"
  • "Would you like an itemized receipt?"
  • "If you can wait a moment, I will have my manager confirm that for you"
  • Giving directions to local attractions

Our highly engaging In-Person English Training for employees and interactive Corporate  English classes online with live native-speaking teachers are easy to access from wherever you are. We offer Real-Time Private and Group Corporate English Training. Get a Free Quote for your Industry Specific Onsite or Online English Classes for Companies.

For more information contact our Language Training Department:
Phone: (617) 731-3700
Email: training@languageconnections.com

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