Language training for hotels in MA (Massachusetts) is designed to help your ESL employees (who speak English as a Second Language) interact with customers, better and more professionally. Whether corporate language training is for your front desk and reception team or your hotels' service workers; every business relies on clear communication. Yet for certain industries or teams, workplace language barriers can have serious repercussions. The hotel and hospitality industry in particular stands out, because this is an industry that encompasses many smaller ones, where language barriers can even come with a costly financial outcome like:
- Workplace injuries and safety violations
- Equipment misuse
- Invoice disputes
- Reduced productivity
- Food service errors
- Guest and worker hazards
| Impacted Area Of Hotel: | Common Language Barriers: | Our Customized Solutions: |
| Guest experience/ reputation | * Guest satisfaction directly translates into reviews & bookings * Communication issues frequently appear as "poor service" in reviews * Bad reviews = less bookings | * Improve front desk, concierge & other roles with "guest interactions" * Better responses to guest needs, inquiries & issues * Stops language barriers from adding to problems or tension |
| Workplace safety/ liability | * Misunderstood instructions increase the likelihood of a guest or worker accident * Each safety incident raises insurance & legal exposure * Unsafe worker conditions = guest hazards | * Ensures staff understands standard safety protocol * Improves compliance & trust * Builds emergency response procedures into trainings (expectations during hurricanes, guest hazard warnings, etc) |
| Employee satisfaction/ morale | * When employees cannot communicate well or at all they become disengaged * High turnover is costly & time consuming * Frustrated employees = poor guest service | * Builds confidence and job satisfaction * Incentivize employees to learn English for work by building it into a path for promotions * Employees who feel supported and valued are more likely to remain employed & for longer |
| Profitability/ ROI | * Poor communication increases refunds, comps & lost bookings * Training budgets must show efficacy results * Other ESL programs = costly & ineffective with little impact | * Our English training is actually relevant to specific roles * Connects language training to measurable business outcomes * Supports long-term workforce development |
Why is corporate language training for hotels in MA important for my ESL employees?
Every hotel in the United States should provide corporate language training for ESL employees.
According to a 2024 report by MassINC and the UMass Donahue Institute, one in ten workers in Massachusetts has a Limited English Proficiency (LEP). Additionally, the adult LEP population of MA grew by 50% in the last 20 years alone. In fact, Governor Maura Healey’s administration even launched a strategy to increase ESOL classes (English for Speakers of Other Languages) by increasing state funding by $3.5 million.
What will corporate language training for hotels teach my ESL employees?
Our corporate language training for hotels and every other industry is people centered and business focused ESOL. Meaning that we provide a fully customized language training curriculum to every single partner. Because what each business needs for their specific ESL employees will vary.
Here’s what a customized corporate language training for hotels can teach:
- Digital literacy such as responding to customer emails, typing, making reservations, invoicing etc
- Professional language development that emphasizes words or phrases and improves the speaking, listening, reading or writing skills you have identified
- Cultural sensitivity that will benefit coworkers, guests and management when they interact in professional environments
- Customer service techniques for front desk and hotel reception that can help to deescalate customer situations, through listening and problem solving
- Guest interactions that allow your ESOL employees to role-play real life situations in our virtual classroom like answering the phone, greeting guests, checking in and out etc
- Documentation and forms frequently used in hotel and hospitality environments like order forms, reservations, feedback cards etc
HOW TO GET STARTED WITH CORPORATE ENGLISH TRAINING?
STEP 1: IDENTIFY YOUR NEEDS
The first step is understanding your particular issues. Identify what you need vs what you want your employees to get out of online language training. Unfortunately, there is no magic wand we can wave to make anyone fluent after a few weeks. However, English courses for employees can make significant improvements you need to see.
STEP 2: CONTACT US FOR GRANT APPLICATION SUPPORT
Contact us and let us know you are interested! Let us know what your goals are, and we can formulate a language support plan for your business. Our dedicated team will create a company ESL program that is realistic, timely and meets your needs. We will also discuss the grant and provide application assistance.
STEP 3: LET US PROVIDE LANGUAGE TRAINING TO YOUR ASSOCIATES
English courses for employees in any industry can benefit from our online ESL classes. Whether you need associates to improve their speaking skills for construction safety, or their writing skills for marketing contracts, a corporate English course like ours provides solutions you need to see.
NEED MORE INFORMATION ABOUT OUR CORPORATE ESL? NO PROBLEM!
- Client testimonial: hear what a former client had to say about our Business English training services.
- Course duration: there is no simple answer but all English courses for companies follow a general formula.
- Course example: get an idea of what tailored English training courses teach in a specific example of what we can do for your workforce.
- Tracking progress: learn how we assess employee ESL progression in our courses.
- Accessing public grant funding: did you know that there is publicly available grant funds that can finance your workforce language training program?
Our interactive and engaging In-Person and Online Corporate Language Training provides English Classes for Companies online and on-site with live highly qualified native-speaking language instructors. We offer Real-Time Private and Group Corporate English Language Training. Get a Free Quote for your Industry Specific Onsite or Online Corporate English Training for employees.
