World-class cruise lines and five-star resorts incorporating corporate English class as an essential part of their guest experience strategy. But why? Well, for starters: settling for good just isn't good enough. Because when your guests book luxury travel vacations they expect personalized experiences, professionalism and time to relax. Before any of that can happen, you need to have some people on your staff that can speak English fluently.
At our online language school, we specialize in delivering a truly customized language training experience. For companies in the travel and tourism industries, we truly deliver a personalized and interactive learning experience that is designed with your goals in mind. Because we don't believe that standardized ESL courses with pre-packaged curriculum can meet everyone's goals. Your business objectives should be taken into account when looking for an online language school. That's why we don't just "teach English online." We take the time to evaluate your ESL workers' and where they need to improve. And we work with you to curate a language training support plan that reflects your brand, your guests, and your staff's real-world needs.
3 Ways corporate English class delivers an excellent guest experience
1. Basic safety training
Whether yours is an international resort, or a luxury cruise liner- your staff will serve a diverse clientele. And while every business operates differently, the one consistency across the board is safety. Every owner and manager working in the travel and tourism industry has some level of preparedness training- regardless if you have a pool or not. Our comprehensive ESL training can teach your team:
- How to welcome and assist guests from all over the world
- Understanding and implementing emergency protocol
- How to resolve service issues with empathy
- Communicating danger with appropriate departments
2. Luxury is not basic
If your guests didn't care about a luxury hotel experience, they would be staying somewhere else. So when they walk through your doors, you want them to feel why your accommodations are so different. Think of everyone you employ that interact with your guests on a regular basis: reception, guest entertainment, bartenders, waitstaff, off-site excursion leaders and beyond. Each and every one of their guest interactions plays a role in guest experience.
And when you're trying to sell a luxury experience in the hospitality industry, perception is the only thing that lasts when it comes time to leave a review. So why would you have your guests struggle to communicate with staff, when they don't have to? Because a corporate English language course for hotel staff is not only practical- but it's possible, too.
3. Corporate English class is the future
The demand for travel has never been higher than it is right now. Post-pandemic, you would think this is a great time for travel and tourism businesses. But the reality is: staffing remains challenging. One way to make the future more secure is to invest in it and the people who help you get there.
By providing our business English training to your ESL employees, your hotel staff will be gaining professional skills trainings that can transfer to future positions. So whether you incorporate language classes for employees into your onboarding process, or professional development plans- corporate sponsored English lessons helps you attract talent, and retain it.
Our interactive and engaging In-Person and Online Corporate Language Training provides English Classes for Companies online and on-site with live highly qualified native-speaking language instructors. We offer Real-Time Private and Group Corporate English Language Training. Get a Free Quote for your Industry Specific Onsite or Online Corporate English Training for employees.
