Professional ESL for hotels can solve problems that directly impact guest satisfaction... and in turn, the profitability of your business. Most hotel owners and operations managers already know this. In fact, you have likely already tried some kind of corporate language training program before. Because many hospitality business- like resorts, casinos and hotels- all understand their market well. Some hotel managers have even already invested in a broader employee language training program to support their teams. But when improvements didn't materialize, those programs were abandoned. In reality, those other programs just weren't designed for your real-life needs. Our customized language training for employees is different. Here's how...

4 hidden costs of language barriers

...and how our professional ESL programs work for hotels

1. Cost: reputation & improving hotel guest experience

Most guest interactions happen at the front desk or involves them in some way. Whether it be calling for room service, maintenance requests, asking for directions etc. It is often those interactions that lead to poor reviews. And it's not because your hotel employees don't care or are bad at their jobs. On the contrary, it's more likely that your hotel customer service employees don't fully understand or don't feel confident in responding.

Solution: targeted English classes for employees hyper focuses on hotel specific scenarios. Which ultimately improves your reviews by helping your staff:

• Understand guest requests
• Respond confidently and politely
• Handle complaints without escalating tensions

2. Cost: safety & reducing safety hazard incidents at hotels

Professional ESL for hotels make your location- and your guests- safer. Hotels are high risk environments with pool chemicals, maintenance issues, wet floors and just pure accidents. But many tourist destinations are also located in or around high-risk environments that lend themselves to emergency situations. You have to be confident that your entire team understands hurricane procedure.

Solution: corporate language training for hotels ensures that everyone is on the same page and understands:

• Safety briefings & proper chemical handling
• Emergency procedures & communicating to guests with a workplace ESL program
• Compliance with safety protocol

3. Cost: morale & improving employee retention with professional ESL for hotels

Hotels in particular struggle with turnover rates. And that can create an environment where hardworking ESL employees get discouraged. Because even if they like their jobs, they are more likely to leave due to a lack of upward mobility potential.

Solution: professional ESL for hotels creates a training model that motivates employees by:

• Creating clear paths for promotions when you incentivize learning through a language support plan
• Providing clarity on inter-department communication
• Resolving frustrations with procedural changes

4. Cost: profitability & improving ROI with ESL for hotels

One of the biggest benefits of our approach to business English training is that we provide video chat classrooms. We don't just upload a bunch of videos and hope for the best. Because in all reality, that is probably what failed for you in the past. It isn't a one-size-fits-all, and it isn't the academic style that caused learner burnout to begin with.

Solution: our people centered, business focused approach actually works because:

• We teach only the relevant professional language skills you identify needs improving
• LIVE remote instructors provide feedback and correction based on learner progress
• Classes are more enjoyable and encourage retention through engaging material

Key Business Area:	Significant Hotel Issue:	Professional ESL Solution:
Guest experience/ reputation	* Guest satisfaction directly translates into reviews & bookings * Communication issues frequently appear as "poor service" in reviews * Bad reviews = less bookings	* Improve front desk, concierge & other roles with "guest interactions" * Better responses to guest needs, inquiries & issues * Stops language barriers from adding to problems or tension
Workplace safety/ liability	* Misunderstood instructions increase the likelihood of a guest or worker accident * Each safety incident raises insurance & legal exposure * Unsafe worker conditions = guest hazards	* Ensures staff understands standard safety protocol * Improves compliance & trust * Builds emergency response procedures into trainings (expectations during hurricanes, guest hazard warnings, etc)
Employee satisfaction/ morale	* When employees cannot communicate well or at all they become disengaged * High turnover is costly & time consuming * Frustrated employees = poor guest service	* Builds confidence and job satisfaction * Incentivize employees to learn English for work by building it into a path for promotions * Employees who feel supported and valued are more likely to remain employed & for longer
Profitability/ ROI	* Poor communication increases refunds, comps & lost bookings * Training budgets must show efficacy results * Other ESL programs = costly & ineffective with little impact	* Our English training is actually relevant to specific roles * Connects language training to measurable business outcomes * Supports long-term workforce development

Do you need more information about corporate language training? NO PROBLEM!

• Client testimonial: hear what a former client had to say about our Business English training services. 
• Course duration: there is no simple answer but all English courses for companies follow a general formula.
• Course example: get an idea of what tailored English training courses teach in a specific example of what we can do for your workforce.
• Tracking progress: learn how we assess employee ESL progression in our courses.
• Accessing public grant funding: did you know that there is publicly available grant funds that can finance your workforce language training program?

Our interactive and engaging In-Person and Online Corporate Language Training provides English Classes for Companies online and on-site with live highly qualified native-speaking language instructors. We offer Real-Time Private and Group Corporate English Language Training. Get a Free Quote for your Industry Specific Onsite or Online Corporate English Training for employees.